Privacy
Policy

1. Who We Are

Naviku is a South African children's lifestyle brand specialising in premium soft furnishings, bean bags, floor seating, reading corner accessories and related products for homes, schools, nurseries, therapy practices and commercial spaces.

For any privacy-related enquiries, please contact:

Email: hello@naviku.co.za

2. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

• Full name
• Email address
• Telephone number
• Delivery address
• Billing address
• Company or school name (where applicable)

Account Information

If you create an account, we may collect:

• Username
• Password (encrypted)
• Purchase history
• Saved addresses
• Wishlist information

Transaction Information

When placing an order we may collect:

• Products purchased
• Payment reference
• Delivery method
• Order value
• Invoice information

Naviku does not store your banking details or payment card information.

All payments are processed through secure third-party payment gateways.

Technical Information

When visiting our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Screen resolution
• Referral website
• Pages visited
• Time spent on our website
• Click behaviour
• Shopping cart activity

Communication Information

If you contact us we may retain:

• Emails
• Contact forms
• WhatsApp correspondence
• Customer support enquiries
• Product feedback
• Warranty claims

3. Children's Privacy

Although Naviku manufactures products intended for children's environments, our website is intended for use by adults only.

We do not knowingly collect personal information directly from children under the age of 18.

Should we become aware that personal information has inadvertently been collected from a child without parental or guardian consent, we will take reasonable steps to delete such information promptly.

4. How We Collect Information

Your information may be collected when you:

• Purchase a product
• Create an online account
• Subscribe to newsletters
• Contact customer support
• Complete a quotation request
• Request bulk pricing
• Submit a product review
• Enter a promotion
• Browse our website
• Accept cookies
• Communicate with us via email or WhatsApp

5. Why We Collect Your Information

We collect personal information to:

• Process orders
• Deliver products
• Process payments
• Verify transactions
• Prevent fraud
• Respond to enquiries
• Provide customer support
• Improve our website
• Improve our products
• Send order updates
• Manage returns
• Process refunds
• Respond to warranty claims
• Create quotations
• Supply schools and commercial clients
• Comply with legal obligations

6. Marketing Communications

Where you have provided your consent, Naviku may send you:

• Product launches
• Promotions
• New colour releases
• Seasonal collections
• Educational content
• Interior inspiration
• Company news

You may unsubscribe at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.

We will never sell your personal information to third parties for marketing purposes.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

• Remember shopping cart contents
• Save preferences
• Improve website functionality
• Analyse visitor behaviour
• Improve website performance
• Measure marketing effectiveness

You may disable cookies through your browser settings.

Please note that disabling cookies may affect certain website functionality.

8. Third-Party Services

We may share limited information with trusted service providers who assist us in operating our business, including:

• Payment gateways
• Courier companies
• Website hosting providers
• Email service providers
• Marketing platforms
• Analytics providers
• Accounting software
• Customer relationship management systems

These providers are only permitted to process your information for authorised business purposes and are required to maintain appropriate security measures.

9. Payment Security

Naviku does not collect or store your credit card or banking information.

Payments are processed securely through trusted third-party payment providers using encrypted technology.

Please refer to the applicable payment provider's privacy policy for further information regarding payment processing.

10. Information Security

We take reasonable technical and organisational measures to protect your information against:

• Loss
• Theft
• Unauthorised access
• Misuse
• Alteration
• Disclosure
• Destruction

Security measures include:

• Secure website encryption (SSL)
• Password protection
• Restricted staff access
• Secure hosting environments
• Regular software updates
• Firewall protection

While we take reasonable precautions, no electronic system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain accounting records
• Meet tax requirements

Where information is no longer required, it will be securely deleted or anonymised.

12. Your Rights

In accordance with POPIA, you have the right to:

• Request access to your personal information
• Correct inaccurate information
• Update outdated information
• Withdraw consent
• Object to processing
• Request deletion where legally permissible
• Request restriction of processing
• Lodge a complaint with the Information Regulator

Requests may be submitted to:

hello@naviku.co.za

Reasonable proof of identity may be required before processing your request.

13. International Data Transfers

Certain third-party service providers may store information on servers located outside South Africa.

Where this occurs, Naviku will take reasonable steps to ensure that appropriate safeguards are implemented to protect your information in accordance with applicable legislation.

14. Third-Party Links

Our website may contain links to external websites.

Naviku is not responsible for the privacy practices, content or security of third-party websites.

Users are encouraged to review the privacy policies of any external websites they visit.

15. Product Reviews

If you voluntarily submit a product review, portions of that review may be published on our website together with your first name or initials.

We reserve the right to moderate or remove inappropriate content.

16. Business Transfers

Should Naviku undergo a merger, acquisition, restructuring or sale of business assets, customer information may form part of the transferred assets, subject to applicable legal requirements and appropriate confidentiality obligations.

17. Changes to This Privacy Policy

Naviku reserves the right to amend this Privacy Policy from time to time.

Any updates will be published on this page together with the revised "Last Updated" date.

Continued use of our website following any amendments constitutes acceptance of the updated Privacy Policy.

18. Contact Us

Should you have any questions regarding this Privacy Policy or the manner in which your personal information is processed, please contact us: